Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x HK$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

Return Policy

Return & Exchange Policy

Man Hong Building Materials Limited

Return & Exchange Conditions

To protect your rights, we accept return and exchange requests that meet the following conditions:

Acceptable Return & Exchange Situations

We accept return and exchange requests in the following situations:

1. Product Quality Issues

Product has quality issues or manufacturing defects
Product functions cannot be used normally
Product appearance has obvious defects or damage (not caused by human error)

2. Order Errors

Received product model does not match the order
Product color or specification is incorrect
Accessories are missing or incorrect

3. Shipping Damage

Product damaged during shipping
Must be confirmed and photographed immediately upon receipt
Please notify delivery personnel immediately when receiving goods

4. Basic Return & Exchange Conditions

✅ Product packaging is intact, unopened or undisassembled
✅ All accessories, instruction manuals, and attachments are complete
✅ Product has not been used or installed
✅ Original factory packaging and protective materials are retained

Return & Exchange Period

Application Period: Within 7 days of receipt
Inspection Period: Please inspect the product immediately upon receipt. If you find any issues, please notify us right away

Non-Returnable Situations

Due to the nature of building materials, we cannot accept returns or exchanges in the following situations:

❌ Non-Returnable

Products that have been installed or used
Damage caused by human error, improper use, or improper storage
Outer packaging has been opened, damaged, or accessories are missing
Custom-made products or special orders (such as specified dimensions, colors, etc.)
Personal preference or subjective reasons (such as disliking the color, size not suitable, etc.)
Applications submitted after the 7-day return period
Promotional or discounted items (unless there is a quality issue)

Return & Exchange Process

Step 1: Contact Customer Service

Please contact us within 7 days of receipt, explaining the reason for return or exchange:

📞 Phone: (+852) 2523 3267
Whatsapp: (+852) 6180 0314
📧 Email: sales@manhong.com.hk
⏰ Office Hours: Monday to Friday, 09:00-18:00

Step 2: Provide Required Information

Please prepare the following information for processing:

Order number
Product photos (including outer packaging, product body, and problem areas)
Proof of purchase (invoice or receipt)
Detailed explanation of the issue or reason for return/exchange

Step 3: Application Review

Our team will review your application within 2 working days and notify you of the result.

Step 4: Arrange Return or Exchange

Product Exchange: We will arrange delivery of the new product to your specified address
Product Return: We will arrange collection, or you may choose to return it yourself
Refund Processing: After confirming the product return, we will process the refund within 7-14 working days

Refund Methods

Refunds will be processed according to the original payment method:

Credit Card Payment: Refund to original credit card account (7-14 working days)
Bank Transfer: Refund to your specified bank account (5-7 working days)
Cash Payment: Refund by bank transfer

Refund Amount

If due to product quality issues or our error, we will provide a full refund including shipping fees
If due to personal reasons (within acceptable circumstances), shipping fees will be borne by the customer

Product Warranty

As product types vary, warranty terms also differ accordingly.

All products come with manufacturer's warranty. For specific warranty periods, please refer to the product manual or warranty card provided at purchase.

Warranty Coverage

✅ Manufacturing defects or material issues
✅ Functional failures under normal use

Not Covered by Warranty

❌ Human damage or improper use
❌ Not installed or used according to instructions
❌ Self-disassembly or modification
❌ Damage caused by natural disasters or accidents

Important Notice

Important Reminder

Building materials are special products. Please carefully inspect the product before installation to ensure it meets requirements. Once installed, returns or exchanges will not be accepted unless there is a quality issue.

If you have any questions about product specifications or installation, please contact our customer service team before purchasing or installing.

Contact Us

If you have any questions about our return and exchange policy, please contact us:

Email sales@manhong.com.hk

Phone (+852) 2523 3267

Whatsapp (+852) 6180 0314

Address 7E, The Globe, 79 Wing Hong Street, Lai Chi Kok, Kowloon

Office Hours Monday to Friday, 09:00-18:00 (excluding public holidays)